Refund policy

RETURNS AND REFUNDS

Change of mind
As our air fresheners are a fragrance product, we're unable to accept returns or offer refunds for change of mind, including if a scent doesn't suit your taste. If you're unsure which scent to pick, check our scent guide or get in touch before ordering and we'll point you in the right direction.

Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, email support@overtake.au with your order number and a short video clearly showing the issue. Please contact us promptly, ideally within 14 days of delivery, so we can investigate. Once we've reviewed your claim, we'll offer a replacement or refund. If we need the item returned, we'll provide a prepaid return label.

Not performing how you expected?
Most scent issues come down to placement, airflow or heat. Our FAQ covers how to get the best from your jar: https://www.overtake.au/#faq

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Lost or stolen parcels
If tracking shows your parcel as delivered but you haven't received it, please check with your local post office or Australia Post first, then contact us. If you entered your address incorrectly, let us know as soon as possible. We can't redirect orders that have already shipped to the address provided.