Refund policy

Returns and Refunds

We do not provide refunds or replacements for change of mind purchases, however, you are entitled to a refund, replacement or store credit if the product is deemed to have a major fault or defect within 7 days of receiving your items. We cannot credit or replace any order after 21 days from the original purchase date.

Refunds (if applicable)

If you have received a faulty or damaged product please contact the customer service team at support@overtake.au with your order number, details of issue, and pictures of the items within 7 days of receiving your order.

Products must be returned in their original packaging and in unused condition. Please note: Postage fees for returns are the responsibility of the customer, we are unable to refund any postage costs. We strongly encourage customers to use a courier service that can provide tracking information as we are not liable for any items that become lost during transit.

Once we have received your return, our team will inspect the item and if deemed appropriate, provide you with a replacement, store credit, or refund to your original payment method within 7 days of receiving the returned products.

Lost and stolen packages

If your package is marked as delivered but you have not received it, please check first with your local post office or Australia post to ensure that they do not have the package in their possession.

Overtake is not responsible for any lost or stolen packages that have been marked as delivered to the address provided in the order, this includes incorrectly entered addresses. If you have entered your details incorrectly, please get in contact with us as soon as possible. We are not responsible for orders that have already been shipped with the incorrect address attached.